Effective as of: June 2021

Thank you for visiting our website!

This website (“Site”) is controlled by and/or maintained by Dole Foods of Canada Company (“DOLE,” “we,” “us,” or “our”). At DOLE, we recognize that many visitors to our Site are concerned about the information they provide to us and how we treat that information. DOLE respects your privacy and is committed to protecting your personally identifiable information. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Site and how such information may be used and/or shared with others. This Privacy Policy applies solely to information collected through our Site and not through any other sources.

This Privacy Policy is subject to the terms and conditions posted on our Site (“Terms and Conditions”). Please review this Privacy Policy each time you visit our Site to ensure that you have read and agree with the current policy, as it may be amended without notice to reflect technological changes, new functionalities and new legislation. Please refer to the effective date above to know when we last updated our Privacy Policy. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on our Site. Your use of our Site constitutes your agreement to the terms and conditions set forth in this Privacy Policy.

If you have any questions, concerns or inquiries regarding the processing of your personal information or this Privacy Policy, do not hesitate to reach out to us. Below you will find the information needed to contact us either by email or by mail at:
Dole Packaged Foods, LLC 3059 Townsgate Road, Suite 400,
Westlake Village, California 91361 Attention: Consumer Center


We consider as personal information any information which relates to an identified or identifiable natural person, such as an identification number and location data. We include in our definition of personal data the cookies and tracking technologies that we use

Our web server recognizes and records certain non-personal information about visitors. Currently, this information may include the type of browser used, the type of operating system of your computer or other Internet access device, and the domain name or Internet Protocol (“IP”) address of the visitor’s Internet service provider, the number of users that visit a specific page on our Site and the character and duration of such visits. However, in the future, we may collect other non-personal information as new technology for the Internet becomes available. Non-personal information is used only for internal review purposes such as tracking the total number of visitors to our Site on an aggregate, non-personally identifiable, basis. This information may be used to help analyze site traffic and improve our services. We may also aggregate such information to create statistical data and we may share that information with potential advertisers, partners, affiliates and other third parties. At no point, however, do we access any personally identifiable facts in this process.

On the Site, we collect the personal information described below. You will also find information about the purposes of our collection for each category of personal information.

Identification Data:

We do not require visitors to our Site to register or provide identification information in order to view our home page or most content on our Site. However, in certain circumstances, you may be asked to register and provide us with some specific information about yourself in order to use or access certain features on our Site, such as personalized content; sweepstakes, contests, trivia games, rebate and coupon offers, surveys and other promotions; to receive information from us in the future, such as newsletters; or to fulfill a request or order for publications, merchandise or other information or materials. Such information may include contact information (such as your name, address, telephone number and e-mail address), as well as other information we may require to carry out certain features of our Site (such as demographic information, including age, gender, physical and life-style characteristics, hobbies, preferences, etc.).

Order Processing Information

When you order products and complete a transaction form on our Site, we collect data needed to process your order, including your billing and shipping information, business name if applicable, and information related to your selected payment method.  Without this data, we cannot enter into a contractual relationship with you and fulfill your order.

Information and Content

We do not collect personally identifiable information from visitors to our Site unless it is provided to us voluntarily and knowingly. The personally identifiable information you submit will be used: (i) to carry out your requests and respond to your inquiries, and (ii) as otherwise disclosed at the point where such information is collected or in any additional terms and conditions applicable to the particular feature of our Site.


To accomplish the purposes mentioned above , we may share your personally identifiable information with third parties that perform functions on our behalf (or on behalf of our partners) or who have joined us in providing promotions and activities, such as companies (including retailers) or individuals that deliver packages, fulfill orders, participate in our promotions, administer our promotions, provide marketing or promotional assistance, process credit card payments, analyze data or provide customer service, but such information will be shared only to the extent these third parties need such information to perform their functions.

Your personally identifiable information (except any credit card information provided) may also be used by us or shared with our subsidiaries and affiliates (“DOLE Affiliates”). However, you will always have the opportunity to instruct us not to share your information with DOLE Affiliates by contacting us at the address listed below.


We reserve the right to disclose any personally identifiable or non-personally identifiable information if we are required to do so by law or if we reasonably believe that such action is necessary in order to: (i) fulfill a government request; (ii) conform with the requirements of the law or to comply with legal process served on us; (iii) protect or defend the legal


Your personal information may be stored on servers located in a country other than where you reside. We use (…) to host personal information in Canada. We also use third party service providers in other countries, and they may process your data in those countries. Those countries may not have the same data protection laws as the country in which you initially provided that information.


In addition to the non-personally identifiable information described above, we may also send you “cookies.” Cookies are small text files from a website that are stored on your hard drive. These small text files make using a website more convenient by saving your passwords and preferences for you. Cookies themselves do not contain any personally identifiable information. We may analyze the information derived from these cookies and match such information with data provided by you or another party. We may provide our analysis and certain non-personally identifiable information to potential partners, advertisers (who may use this information to provide advertisements or other information tailored to your interests) or other third parties, but we will not disclose any personally identifiable information, except as provided in this Privacy Policy.

You have the option of deciding whether or not to accept a cookie by resetting your browser to notify you whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your hard drive. Please note, however, that some parts of our Site may not function properly or may be considerably slower if you refuse to accept a cookie or choose to disable your cookies settings.


We retain personal information for as long as necessary to provide you with the services available on the Site, accomplish the purposes disclosed above or as required by applicable laws, whichever is longer.  


This site does not contain any content designed specifically for children. We do not collect any information from children under the age of 13 on this site.


Our Site may contain links to other websites that are not controlled or maintained by DOLE. We are not responsible for the privacy practices employed by these other websites. We encourage you to note when you leave our Site and to read the privacy statements of such other websites before submitting any personally identifiable information. In addition, our Site may link to websites owned or operated by subsidiaries or companies affiliated with DOLE (“Affiliated Site”). Please note that the Affiliated Site are subject to the privacy policies posted on those sites.


We have reasonable and appropriate electronic, administrative and physical security measures in place to protect against the loss, misuse and alteration of the information under our control. We take steps designed to ensure that only those employees who need access to your personally identifiable information to fulfil their employment duties will have access to it. Please be advised, however, that while we strive to protect your personally identifiable information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personally identifiable information.

We will only keep your personally identifiable information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Policy and in order to comply with our legal and regulatory obligations. If you would like further information regarding the periods for which your personally identifiable information will be kept, please contact us at the address provided below.

Your personally identifiable information may be stored and processed in any country where we have facilities or in which we engage third party service providers. By using the Site, you consent to the transfer of information to countries outside your country of residence, including the United States, which may have different data protection rules than in your country. While such information is outside of Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.


As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all or substantially all of our assets, personally identifiable information, non-personally identifiable information, and any other information that we have collected about the users of our Site may be transferred to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.


On written request and subject to proof of identity, you may access the personally identifiable information that we hold, used or communicated and ask that any necessary corrections be made, where applicable, as authorized or required by law. However, to make sure that the personally identifiable information we maintain about you is accurate and up to date, please inform us immediately of any change n your personally identifiable information at the address provided below.  If you reach out to us to exercise such rights, we will respond to you within 30 days of receiving your request, or faster if required by applicable laws. If you do not agree with how we responded to your request, you have the right to lodge a complaint with your local authorities. If you are located in Canada, the Officer of the Privacy Commissioner of Canada drafted this FAQ[VEA1]  to help you access your personal information when it is held by a business. You can also contact the Office of the Privacy Commissioner of Canada’s Information Center:

9:00 am to 4:00 pm EST
Toll-free: 1-800-282-1376

Mailing address
Office of the Privacy Commissioner
30 Victoria Street
Gatineau, Québec
K1A 1H3

If you’re not satisfied with how we process your request, you have the opportunity to lodge a complaint[VEA2]  with the OPC. 


If you have questions or comments about our privacy practices or your personally identifiable information, to make an access or correction request, to exercise any applicable rights, to make a complaint, or to obtain information about our policies and practices with respect to any service providers outside Canada, you can contact us by mail or email at:

DOLE Packaged Foods, LLC 3059 Townsgate Road, Suite 400,

Westlake Village, California 91361 Attention: Consumer Center